Residential
Curators Of Cutting-Edge Technology Solutions
Our people and the services we provide define our firm. We take pride in delivering a first-class client experience.
Residential
AV Design Consultants' Difference
DIY Support App
The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic technology hiccups.
Annual Tech Reviews
We audit and maintain your smart home technology system through an annual on-site check up to proactively resolve issues and ensure a reliable system.
Priority Scheduling
Our customers in Rogers and NW Arkansas enjoy the luxury of priority service for their smart home system with same or next-day scheduling for faster support and peace of mind.
Annual System Updates
Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.
Preventative System Monitoring
Our remote monitoring staff services our customers in Bentonville and NW Arkansas to ensure their smart home technology systems are always running smoothly and resolves potential problems before they happen.
24/7 Support
Our people are your people, no matter the time or day. We make sure you receive the best value and support for your smart home system around the clock, whether you’re in Rogers or surrounding Arkansas communities.
Our Residential Support Memberships
*Business Hours = M-F, 8am - 5pm
** Afterhours = all other hours of the day/night and weekends
***Discount is applied to equipment necessary to repair an existing system design only. Does not apply to abuse or acts of God.
** Afterhours = all other hours of the day/night and weekends
***Discount is applied to equipment necessary to repair an existing system design only. Does not apply to abuse or acts of God.
Basic
Free
Essential
$27.99
per month
Enhanced
$49.99
per month
Premiere
$74.99
per month
Basic
Free
Essential
$27.99
per month
Enhanced
$49.99
per month
Premiere
$74.99
per month
Basic Service Call Rate
*Business Hours: $145 service call (which includes the 1st hour) and $110 for each additional hour
**After Hours: $195 service call (which includes the 1st hour) and $145 for each additional hour
**After Hours: $195 service call (which includes the 1st hour) and $145 for each additional hour
+
Preferred Service Call Rate
*Business Hours: $110 service call (which includes the 1st hour) and $110 for each additional hour
**After Hours: $145 service call (which includes the 1st hour) and $145 for each additional hour
**After Hours: $145 service call (which includes the 1st hour) and $145 for each additional hour
+
+
+
Labor Warranty Benefits
Service packages allow for extended labor warranty periods
90 days
1 Year
1 Year
1 Year
Priority Scheduling
Service packages allow for priority on-site scheduling
First Available (Longer than 48 hours)
Within 48 Hours
Within 24 Hours
+
Within 12 Hours
Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and oftern repaired without a service call.
Billed in 1/4 hour increments
Basic service call rate
+
+
+
App Control*
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
*Requires OVRC Home hardware
*Requires OVRC Home hardware
+
+
+
+
***Service Equipment Discount
15% discount on any replacement equipment
+
+
+
24/7 Email, Text, and Chat Support
Experience the convenience of a live answer by one of our knowledgeable technicians
+
+
+
24/7 Phone Support
We're able to communicate with you in whichever manner best fits your lifestyle
+
+
Proactive Monitoring and Remote Repair
We'll proactively monitor your system and troubleshoot problems before you know there is an issue
+
+
Yearly System Checkup
Once a year system checkup (clean equipment/update firmware) including up to 3 hours of labor
+
System Update Discount
10% Equipment Discount
(in effect after 12 months under contract)
(in effect after 12 months under contract)
+
Basic Service Call Rate
*Business Hours: $145 service call (which includes the 1st hour) and $110 for each additional hour
**After Hours: $195 service call (which includes the 1st hour) and $145 for each additional hour
**After Hours: $195 service call (which includes the 1st hour) and $145 for each additional hour
Basic
Essential
Enhanced
Premiere
Included
Not Included
Not Included
Not Included
Preferred Service Call Rate
*Business Hours: $110 service call (which includes the 1st hour) and $110 for each additional hour
**After Hours: $145 service call (which includes the 1st hour) and $145 for each additional hour
**After Hours: $145 service call (which includes the 1st hour) and $145 for each additional hour
Basic
Essential
Enhanced
Premiere
Not Included
Included
Included
Included
Labor Warranty Benefits
Service packages allow for extended labor warranty periods
Basic
Essential
Enhanced
Premiere
90 Days
1 Year
1 Year
1 Year
Priority Scheduling
Service packages allow for priority on-site scheduling
Basic
Essential
Enhanced
Premiere
First Available
Longer than 48 Hours
Within 48 Hours
Within 24 Hours
Within 12 Hours
Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and oftern repaired without a service call.
Basic
Essential
Enhanced
Premiere
Billed in 1/4 hour increments
Basic Service Call Rate
Included
Included
Included
App Control*
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
*Requires OVRC Home hardware
*Requires OVRC Home hardware
Basic
Essential
Enhanced
Premiere
Included
Included
Included
Included
***Service Equipment Discount
15% discount on any replacement equipment
Basic
Essential
Enhanced
Premiere
Not Included
Included
Included
Included
24/7 Email, Text, and Chat Support
Experience the convenience of a live answer by one of our knowledgeable technicians
Basic
Essential
Enhanced
Premiere
Not Included
Included
Included
Included
24/7 Phone Support
We're able to communicate with you in whichever manner best fits your lifestyle
Basic
Essential
Enhanced
Premiere
Not Included
Not Included
Included
Included
Proactive Monitoring and Remote Repair
We'll proactively monitor your system and troubleshoot problems before you know there is an issue
Basic
Essential
Enhanced
Premiere
Not Included
Not Included
Included
Included
Yearly System Checkup
Once a year system checkup (clean equipment/update firmware) including up to 3 hours of labor
Basic
Essential
Enhanced
Premiere
Not Included
Not Included
Not Included
Included
System Update Discount
10% Equipment Discount
(in effect after 12 months under contract)
(in effect after 12 months under contract)
Basic
Essential
Enhanced
Premiere
Not Included
Not Included
Not Included
Included
Our Brand Promise
We build lasting relationships with our clients, employees, trade partners and vendor partners. We recognize that products come and go, software gets revised, and technology doesn’t always behave. But one thing is constant: Our promise to support you with premium service,
24-7 support support plans, proactive monitoring and remote repair. We call this Technology For Life™.
For More Information
Feel free to reach out to us with any questions or inquiries regarding our service and support plans.
Email Support
Phone Support
(479) 365-2201
