How to Get the Best Service for Your Smart Home

Keep Your Technology Running Smoothly with Our Client Service Plans

In our role as smart home installers, our job is not done when we finish working on a project. Making sure your system functions at its best for years to come is our top priority. That's why we've partnered with Parasol to provide stellar customer support to all our clients. Enjoy ongoing maintenance and support for the ultimate performance by signing up for one of our brand-new client service plans.  

In this blog, we'll highlight the two monthly subscription services we offer, both providing 24/7/365 support, so you get help as soon as needed if your smart home technology isn’t functioning as expected. If you’re not sure which plan is the right fit after you’re done reading, reach out, and we'll help you find the perfect option for your Fort Smith, AR home. 

SEE MORE: Home Automation Customized to Make Life Easier 

Essential Plan 

Start with our basic plan, which offers priority service during business hours Monday through Friday. Our Client Care clients have same day or next day service guaranteed. On those times you need help when the regular service line is not open—or you’re just not a fan of the phone—you also receive 24/7/365 email and text support. 

Bypass our service line and fix issues yourself with personalized mobile app control. Not only can you reboot the system to solve standard problems, but you’ll be able to set your network preferences through the app as well. Employ parental controls to filter certain network content or limit access to your Wi-Fi network. 

For optimal functionality, your smart home needs ongoing upkeep throughout the year. Maintenance check-ups once a year include equipment cleaning and calibration. You also receive software and firmware updates as soon as they’re available. Before you forget how to use some of your lesser-used solutions, we also offer a yearly refresher course on all your smart home features.

Enhanced Plan 

On our premier plan, you carry over all the features of the Essential Plan along with some additional perks. Now you get one-on-one phone support every day of the year and emergency on-call service on Saturdays if needed (except on holidays).

Especially crucial within the Enhanced Plan is the proactive 24/7/3265 support from expert technicians. Since techs monitor and troubleshoot remotely, you reduce the number of service calls and often won't even notice any downtime before the issue is resolved. 

Any time on-call service is required from one of our techs, take advantage of discounted labor costs. Needed repairs are done at a 20% discounted labor rate. 

 

Do you want to learn more about our Client Care plans and figure out which is the best option for your smart home? For more information from your go-to smart home installers, give us a call at 479.365.2201, fill out our contact form or chat with us below.